How can we help?

Find answers, contact support, or raise a ticket. We’re here for your Nepal-focused e-commerce journey.

Getting StartedPaymentsProducts & VariantsOrders & NotificationsDomains & DNSMobile App

All systems operational

API, CMS, Storefront, and Mobile push notifications are healthy.

Next maintenance window: Sunday 02:00–03:00 NPT
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Email Support

We reply within SLA hours

support@vendriks.com

Use your store email for faster verification.

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Chat / Messaging

WhatsApp

WhatsApp: +977 9827630142

9:30–18:30 NPT, Sun–Fri

Get in touch — Vendriks

Questions about pricing, features, or onboarding? Send us a message or ping us on WhatsApp — we usually reply within a few hours.

Office Location

New Baneshwor, Kathmandu

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Frequently Asked Questions

Everything you need to know about Vendriks. Can’t find an answer? Chat on WhatsApp.

Vendriks is a multi-tenant SaaS platform that lets you launch a full e-commerce storefront with payments, shipping, analytics, and integrations—managed from a simple CMS. Create a store, pick a theme, add products, connect payments, and you’re live.

Yes. You can map your own domain (e.g., store.yourbrand.com) to your Vendriks store. If you don’t have a domain yet, we can guide you to get one.

No. Your subscription covers the platform features. Standard payment gateway fees from your provider still apply.

Yes. Vendriks supports local gateways like eSewa and Khalti and can connect to other gateways as available. You can also bring your own gateway if it’s supported.

You can begin without company registration in many cases, but you may need proper registration to enable certain gateways or issue tax invoices, depending on local policy.

Absolutely. You can upgrade any time—your limits (products, orders, staff, etc.) increase immediately after the upgrade.

Yes. Vendriks uses secure infrastructure and separates each tenant’s data. We recommend enabling strong passwords.

Great! You can still use Vendriks as your main store to manage inventory and track orders. Social media can drive sales, and Vendriks helps you organize them in one place.

Yes. We offer custom theme work and components on the Premium plan or as a separate project if you need deeper branding.

Payments and availability of gateways depend on your country and provider policies.

Support Hours (Asia/Kathmandu)

  • Sunday – Friday: 09:30 – 18:30 NPT
  • Saturday & Public Holidays: Emergency only for Critical incidents

We prioritize production-down issues and payment failures first.

SLA by Plan

PlanFirst ResponseUpdate FrequencyChannels
Basicwithin 24 business hrsevery 2 business daysEmail
Standardwithin 12 business hrsdaily until resolvedEmail, Chat
Premiumwithin 4 business hrsevery 4 business hrsEmail, Chat, Phone (crit.)

Critical = site down, checkout failures, payment gateway outages, security incidents.