Find answers, contact support, or raise a ticket. We’re here for your Nepal-focused e-commerce journey.
All systems operational
API, CMS, Storefront, and Mobile push notifications are healthy.
Email Support
We reply within SLA hours
support@vendriks.com
Use your store email for faster verification.
Chat / Messaging
9:30–18:30 NPT, Sun–Fri
Questions about pricing, features, or onboarding? Send us a message or ping us on WhatsApp — we usually reply within a few hours.
Everything you need to know about Vendriks. Can’t find an answer? Chat on WhatsApp.
Vendriks is a multi-tenant SaaS platform that lets you launch a full e-commerce storefront with payments, shipping, analytics, and integrations—managed from a simple CMS. Create a store, pick a theme, add products, connect payments, and you’re live.
Yes. You can map your own domain (e.g., store.yourbrand.com) to your Vendriks store. If you don’t have a domain yet, we can guide you to get one.
No. Your subscription covers the platform features. Standard payment gateway fees from your provider still apply.
Yes. Vendriks supports local gateways like eSewa and Khalti and can connect to other gateways as available. You can also bring your own gateway if it’s supported.
You can begin without company registration in many cases, but you may need proper registration to enable certain gateways or issue tax invoices, depending on local policy.
Absolutely. You can upgrade any time—your limits (products, orders, staff, etc.) increase immediately after the upgrade.
Yes. Vendriks uses secure infrastructure and separates each tenant’s data. We recommend enabling strong passwords.
Great! You can still use Vendriks as your main store to manage inventory and track orders. Social media can drive sales, and Vendriks helps you organize them in one place.
Yes. We offer custom theme work and components on the Premium plan or as a separate project if you need deeper branding.
Payments and availability of gateways depend on your country and provider policies.
We prioritize production-down issues and payment failures first.
Plan | First Response | Update Frequency | Channels |
---|---|---|---|
Basic | within 24 business hrs | every 2 business days | |
Standard | within 12 business hrs | daily until resolved | Email, Chat |
Premium | within 4 business hrs | every 4 business hrs | Email, Chat, Phone (crit.) |
Critical = site down, checkout failures, payment gateway outages, security incidents.